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FAQ

Loan

How do you apply for a loan?

Please follow all stages of applying for loans in the application and ensure the validity of all your information

Why don't I receive a verification code?

Please ensure that your cellphone is running well, there may be some delays when your operator's server is busy. Please try again later.

What is the nominal loan that can be submitted and how long is the loan term?

The nominal loan that can be submitted starts from Rp. 200,000 - Rp. 1,000,000 for a period of 30 days.

How long is the loan approval process?

Your loan application will be processed at the latest 5 minutes but no later than 1x24 hours after you complete all stages of loan application

Why isn't my loan proposal approved?

If your loan application does not pass the audit, it means that you have not met the loan application requirements on our application.

Can my loan limit be raised?

Currently the loan nominal offered by our application is in accordance with what is stated in your application, hope to continue to maintain the credibility of your data by making payments on time in order to obtain attractive offers from us.

When my loan is not approved, can I apply again?

Sorry for the inconvenience, if your loan does not pass the audit, it means that you will not be able to apply back again to our platform.

How do I receive a loan fund?

This application is an automatic loan online, you only need to follow the steps in the APP according to different bank guidelines, adding your account that can receive loans, after passing a loan check, the loan will arrive at your account.

after submitting a loan, can it be canceled?

after the loan application is sent, it will be processed automatically by the system and cannot be canceled.

Why after borrowing once and still having a sum but can't borrow both times?

At the same time, you can only borrow once, after paying in full, you can only borrow once more.


Repayment

How do I make a payment?

A guide to the method and method of payment will be available in your application after your loan has been successfully disbursed to your account.

I have already paid, how long is the loan payment verification process?

Verification of loan payments will be processed no later than 1 hour after you make a payment, if after 1 hour your payment has not been updated, please contact our CS

After arriving at the time of payment but still not having time to make a payment or late paying, will it be charged?

Late payment will affect the value of your trust, if it is paid on time. Late payment will be charged

After arriving at the time of payment or before is there a reminder?

After arriving at the time of payment or before we will send a message to remind you.

I have made a payment, but there is an overpayment. Can I file a refund?

We will process every excess payment for your return to your account. Please contact our Customer service for more information.

I made a wrong payment? What's the solution?

Sorry for the inconvenience, we cannot correct payment errors. Please contact our Customer service for more information

Can you pay in advance and be free of certain fees?

You can pay according to your request, but it cannot be free of cost.


Other question

Why can't I submit when I fill in how much information?

When you experience a situation like this, please contact our customer service

Can I change my telephone number and ID card information?

To ensure the authenticity and security of identity information, we are currently unable to facilitate changes to telephone numbers and ID cards


Top Questions:

Why is my loan proposal not approved?

If your loan application does not pass the audit, it means that you have not met the loan application requirements on our application.

When my loan is not approved, can I apply again?

Sorry for the inconvenience, if your loan does not pass the audit, it means that you will not be able to apply back again to our platform.

How do I make a payment?

A guide to the method and method of payment will be available in your application after your loan has been successfully disbursed to your account.

I have made a payment, how long is the loan payment verification process?

Verification of loan payments will be processed no later than 1 hour after you make a payment, if after 1 hour your payment has not been updated, please contact our CS

Customer Service: (021) 50200060 Working Hours : Monday - Sunday 08:00 - 20:00
Office:
Menara Dea tower 2 lt.18
Jl. Mega Kuningan Barat IX No.5, RW.2, Kuningan, Kuningan Tim., Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
Instagram:
@easycash.id.borrower @easycash.id.lender
Facebook:
facebook.com/EasycashIndonesia
Email:
service@geteasycash.asia | lender@geteasycash.asia

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ATTENTION

1.

The Information Technology-based Peer to Peer Lending Service ("Fintech Loan") is a civil agreement between Lender and Borrower, so that all risks arising from the agreement are borne entirely by each party.

2.

Every Lender is fully responsible for all credit risks of late or default payments arising from Fintech Loan. No national entity or authority is responsible for any such risks or provide compensation for the losses or other consequences arising with regards to that matter in any form.

3.

The Platform with the approval of the respective Users (Lenders and/or Borrowers) accesses, acquires, stores, administers and/or uses the Users’ personal data of Users ("Data Utilization") on or inside objects, electronic devices (including smartphones or phones cellular), hardware, software, electronic documents, applications or electronic systems owned by thhe Users or controlled by the Users, by notifying the purpose, limitations and mechanisms of the Data Utilization to the Users concerned before obtaining such consent.

4.

Lenders who do not have sufficient information and experience on the Information Technology-based Money Lending Services or Fintech Loan are advised not to use this service.

5.

Borrowers should carefully consider the loan interest rate along with other costs in accordance with the ability to pay off the loan prior to using Fintech Loan facility.

6.

Every fraudulent activity arising in Fintech Loan will be recorded digitally in cyberspace and may potentially be informed to the public through social media networks as well as becoming a lawful proof according to the prevailing laws on electronic information and transactions in the the process of dispute resolution and law enforcement.

7.

Every Users should read and understand this information before deciding to become a Lender or Borrower. The User decision to use this Fintech Loan Facility proves that the User has understood this Information

8.

The Government, in this matter the Financial Services Authority, shall not be liable for any breach or non-compliance by the User, either the Lender or the Borrower (either by User's intent or negligence) towards the provisions of the laws and regulations or agreements or agreements between the Platform and the Lender and/or Borrower

9.

Every transaction and lending activity or the implementation of the agreements on lending activity between or involving the Platform, Lender and/or Borrower shall be made through escrow and virtual accounts as required based on the Regulation of the Financial Services Authority Number 77 / POJK.01 / 2016 on The Information Technology-based Money Lending Services and the violation or non-compliance towards those provisions constitute evidence of a violation of law by the Platform so that the Platform shall bear the indemnity suffered by each User as a direct result of the above breach of the law without prejudice to the right of the User suffering loss according to the Civil Law.

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