Below are the various types of fraud that often occur. Remember to click here for complete tips on maintaining the safety of your accounts and personal data.
1. The scammers claim to be Easycash Customer Service representatives and contact Easy Frens to request a money transfer.
Scammers often claim to be Easycash Customer Service. They usually contact Easy Frens via Whatsapp or unofficial social media to request personal data. With the promise of helping with loan cancellation problems, they ask potential victims to send some money.
Therefore, we recommend:
1) You must remember to check the official Easycash Customer Service channels. Also, always recognize the official social media accounts (there is a blue tick) and the official Easycash website. We will not take the initiative to contact Easy Frens first to ask for personal data. If there are problems related to billing, please get in touch with Easycash official Customer Service.
2) The repayment process can only be via the Virtual Account (VA) number on the Easycash app. Ensure the Easy Frens name is listed on the payment Virtual Account number.
3. Scammers send fake WhatsApp messages directing Easy Frens to make repayments.
Please be aware that scammers sometimes claim to be the Easycash Collection Department. They will contact Easy Frens to make repayments by transferring to their account. Scammers will offer the promise of waiver if Easy Frens follows this method.
Therefore, we recommend:
1) Make payments according to the instructions and information stated in the Easycash application.
2) Before making a payment, please carefully check the payment Virtual Account number to see whether it is the same as the one in the Easycash app and whether the name of Easy Frens is listed.
5. Scammers send APK files or links to Easy Frens. Don't click!
Scammers often send APK (Android Packages) files or links to Easy Frens. Usually, after the APK files or link is clicked, the scammers will hack the cell phone immediately. This action could result in data theft or misuse of certain services on Easy Frens' cellphone.
Therefore, we recommend:
1) Don't carelessly click on suspicious APKs or links sent by anyone.
2) When scammers hack your cell phone, or there are related indications, immediately report it to the Easycash Customer Service to request account blocking.
2. The scammers claim to be an E-commerce Customer Service and promise gifts to Easy Frens.
Scammers usually claim to be Customer Service representatives from E-commerce Companies, such as Shopee or Tokopedia. They typically promise attractive prizes and direct Easy Frens to make loans on various platforms (including Easycash). After that, they ask Easy Frens to transfer the loan funds to the scammers' or virtual accounts.
Therefore, we recommend:
1) Don't be easily tempted by any offers. Always read all the terms and conditions before taking out a loan.
2) If you receive an offer from a party acting on behalf of Easycash, you can contact our Customer Service to ensure it is correct.
4. Scammers ask Easy Frens to transfer a certain amount related to double disbursement.
Scammers usually inform Easy Frens that Easycash is experiencing system errors, causing the loan disbursement process to occur twice. They then directed Easy Frens to return the funds via a Virtual Account number that did not appear in the app.
Therefore, we recommend:
1) Please ignore the message if Easy Frens did not receive double disbursement.
2) Do not transfer money immediately to the Virtual Account number provided. Please get in touch with Easycash Customer Service first to ensure the truth about the news.
1. The scammers claim to be Easycash Customer Service representatives and contact Easy Frens to request a money transfer.
Scammers often claim to be Easycash Customer Service. They usually contact Easy Frens via Whatsapp or unofficial social media to request personal data. With the promise of helping with loan cancellation problems, they ask potential victims to send some money.
Therefore, we recommend:
1) You must remember to check the official Easycash Customer Service channels. Also, always recognize the official social media accounts (there is a blue tick) and the official Easycash website. We will not take the initiative to contact Easy Frens first to ask for personal data. If there are problems related to billing, please get in touch with Easycash official Customer Service.
2) The repayment process can only be via the Virtual Account (VA) number on the Easycash app. Ensure the Easy Frens name is listed on the payment Virtual Account number.
2. The scammers claim to be an E-commerce Customer Service and promise gifts to Easy Frens.
Scammers usually claim to be Customer Service representatives from E-commerce Companies, such as Shopee or Tokopedia. They typically promise attractive prizes and direct Easy Frens to make loans on various platforms (including Easycash). After that, they ask Easy Frens to transfer the loan funds to the scammers' or virtual accounts.
Therefore, we recommend:
1) Don't be easily tempted by any offers. Always read all the terms and conditions before taking out a loan.
2) If you receive an offer from a party acting on behalf of Easycash, you can contact our Customer Service to ensure it is correct.
3. Scammers send fake WhatsApp messages directing Easy Frens to make repayments.
Please be aware that scammers sometimes claim to be the Easycash Collection Department. They will contact Easy Frens to make repayments by transferring to their account. Scammers will offer the promise of waiver if Easy Frens follows this method.
Therefore, we recommend:
1) Make payments according to the instructions and information stated in the Easycash application.
2) Before making a payment, please carefully check the payment Virtual Account number to see whether it is the same as the one in the Easycash app and whether the name of Easy Frens is listed.
4. Scammers ask Easy Frens to transfer a certain amount related to double disbursement.
Scammers usually inform Easy Frens that Easycash is experiencing system errors, causing the loan disbursement process to occur twice. They then directed Easy Frens to return the funds via a Virtual Account number that did not appear in the app.
Therefore, we recommend:
1) Please ignore the message if Easy Frens did not receive double disbursement.
2) Do not transfer money immediately to the Virtual Account number provided. Please get in touch with Easycash Customer Service first to ensure the truth about the news.
5. Scammers send APK files or links to Easy Frens. Don't click!
Scammers often send APK (Android Packages) files or links to Easy Frens. Usually, after the APK files or link is clicked, the scammers will hack the cell phone immediately. This action could result in data theft or misuse of certain services on Easy Frens' cellphone.
Therefore, we recommend:
1) Don't carelessly click on suspicious APKs or links sent by anyone.
2) When scammers hack your cell phone, or there are related indications, immediately report it to the Easycash Customer Service to request account blocking.
Take Good Care of Your Personal Data
If anyone asks for information about your Easycash account such as cell phone number, PIN, KTP number, mother's surname, or other personal information, immediately ignore it and do not provide that information! Easycash never contacts you first and asks for personal data via any platform.
Never Give the OTP Code to Anyone
Many scammers ask for OTP codes in various ways. Don't be tempted by all kinds of fraudulent methods that aim to ask for your OTP code. Easycash employees never ask Easy Frens to provide an OTP code for any reason.
Always Check the Virtual Account Number Before Making Repayment
Please check your Virtual Account number before repaying your Easycash bill. Check the number carefully to ensure that the user name is listed, and the number is the same as the one stated in the app.
If you receive information from a suspicious party acting on behalf of Easycash, Easy Frens can confirm it with the Easycash Call Center at telephone number 1500866, contact us on WhatsApp at 0811-41500866, email cs.pinjaman@easycash.id, Livechat, or the official Instagram account @easycash.id, which has a blue tick . Remember! Don't be easily tempted by discounts or limit-increase promotions offered by suspicious advertisements, websites, or social media accounts in the name of Easycash.